Last updated: 7 October 2026
RL Trading PTY LTD (ABN 15 661 342 169), trading as Beds on Sale, operates bedsonsale.com.au. This policy explains how we handle personal information when you browse our store, make an enquiry, place an order or interact with our business online.
Information we collect
We may collect your name, email address, telephone number, billing and delivery addresses, account details, orders, product preferences, payment and transaction information, and communications about enquiries, deliveries, returns or complaints. Please do not send payment-card details or passwords by email or social media.
Our website and service providers may collect technical information such as IP address, browser and device details, pages viewed, referring links and store interactions. Cookie and analytics information may be linked to other information where the relevant service permits it.
Collection and use
We collect information through checkout, account registration, enquiry forms, newsletter subscriptions, telephone, email and messages you send through social platforms, including WhatsApp. We may receive order or delivery information from payment, marketplace or delivery services involved in your purchase.
We use information to process orders and payments; arrange manufacture, dispatch and delivery; answer enquiries; manage accounts, returns and product safety issues; maintain business records; prevent fraud; and improve our store and services. Without information needed for an order or enquiry, we may be unable to complete it.
We may send promotional communications where you have consented or where otherwise permitted by law. Unsubscribe using the link in a marketing email or contact us to stop promotional messages. Essential order and service communications may still be sent.
Service providers and disclosure
We may share relevant information with providers assisting our business, including BigCommerce for our online store, payment processors, delivery providers, suppliers fulfilling your order, email and IT providers, and professional advisers. We limit disclosure to the purpose concerned. We may also disclose information where required or authorised by law, or where necessary to address fraud, safety concerns or legal claims.
Cookies and Google Analytics
Cookies help remember your shopping cart, maintain sessions and support store functionality. Our store uses Google Analytics 4 to understand traffic and interactions and improve the shopping experience. Read Google's privacy policy and information about the Google Analytics browser opt-out tool.
Manage or delete cookies in your browser settings and use privacy choices offered by relevant services. Blocking cookies may affect cart, login or other functions. This policy does not itself enable or disable tracking.
Social media and the BedsonSale Marketing Hub
Interactions with our social profiles are also subject to the platforms' privacy policies. Public comments and posts may be visible to others. Private messages to our business may be used to respond to you and manage your enquiry.
If an authorised administrator connects a business account to the BedsonSale Marketing Hub, it may receive account identifiers, profile details, board or Page information, authorised access tokens, publishing content and performance information within the permissions granted. These will be used to manage the business's own approved marketing content and account activity. Administrators can revoke access in platform settings and contact us to request removal of stored connection information, subject to legitimate record-keeping needs. This describes intended handling and does not mean an integration is already active.
Overseas processing
Our ecommerce, analytics, communication and social providers may store or process information outside Australia, including in the United States and other countries where they operate. BigCommerce's provider information includes the United States, Germany and El Salvador, as well as Australia and globally distributed infrastructure. Locations depend on the service used. See BigCommerce's service-provider information. Contact us about a particular disclosure.
Security and retention
We will take reasonable steps to protect information against misuse, loss and unauthorised access or disclosure, including limiting access to those who need it for their work. No online system is completely secure. We will retain information as reasonably needed for the purposes above and applicable accounting, legal, warranty and dispute obligations, then take reasonable steps to delete or de-identify it when no longer required.
Access, correction and complaints
Contact Rick Zhu below to request access or correction, ask about our practices or make a privacy complaint. We may verify your identity before responding. If a request cannot be fulfilled, we will explain why, subject to applicable law. Deletion requests will be considered alongside record-keeping obligations.
Please describe your concern and the outcome sought. We will investigate and aim to respond within 30 days. If dissatisfied, contact the Office of the Australian Information Commissioner, which can advise whether it can handle your complaint.
Contact us
Beds on Sale
RL Trading PTY LTD
ABN: 15 661 342 169
10-16 Sturt Street, Smithfield NSW 2164
Email: contact@bedsonsale.com.au
Phone: 0447 762 886
Policy updates
We may update this policy as services or information-handling practices change. The current version will be published here with its updated date.